eClinicalWorks takes the privacy and security of your account and patient information very seriously. eClinicalWorks released and pushed patch 5626 on December 16, 2018.
This patch requires that practices use the latest UFG fax solution in conjunction with the eClinicalWorks application. Practices that were using an alternative. previously supported, fax solution or an older version of the UFG fax solution would have experienced a fax server down situation and would not be able to send/receive faxes. Curas is working with eCW to identify the list of practices that have reported fax server down incidents so that we may upgrade these practices to the latest UFG solution as quickly as possible.
If your practice is able to send and receive faxes, there is nothing that you need to do. If you are unable to send and receive faxes, please contact our support right away so that we can diagnoses the issue and put you on the list for UFG fax upgrades if that is what is needed.
Thank you for your patience as we work through this issue and please do not hesitate to reach out to us if you have any questions.